Returns & Refund Policy
At Shea-Mergency Shea Butter Blends, we proudly stand behind the quality, integrity, and purity of our organic skincare products. Your satisfaction is important to us, and we are committed to providing a positive and trustworthy shopping experience. If you are not fully satisfied with your purchase, we are happy to assist you in accordance with the policy outlined below.
14-Day Satisfaction Guarantee
We offer a 14-day return window from the date of delivery for eligible products. Returns may be requested for a refund or exchange, subject to the following conditions:
Eligibility Requirements
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Products must be unused, unopened, and in original packaging
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Returns of opened or used products cannot be accepted due to hygiene and safety standards
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A valid proof of purchase (receipt or order confirmation) is required
Non-Eligible Items
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Gift cards
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Promotional or giveaway items
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Items marked as Final Sale
Return Process
Initiating a Return
To request a return, please contact our customer care team at gigi@sheamergency.com within 14 days of delivery. Include your order number and reason for the return. You will receive return instructions within 2 business days.
Return Shipping
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
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We strongly recommend using a trackable shipping method
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Items must be securely packaged to prevent damage during transit
Refund Processing
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Once your return is received and inspected, you will be notified of approval or denial
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Approved refunds will be issued to the original payment method within 7–10 business days
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Original shipping charges are non-refundable unless the return is due to our error
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 7 days of delivery by emailing gigi@sheamergency.com and including:
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Your order number
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Clear photos of the damaged or defective item
We will promptly arrange for a replacement or issue a full refund, including return shipping costs when applicable.
Non-Returnable Items
For safety, quality control, and compliance reasons, we do not accept returns or exchanges for:
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Opened or used skincare products
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Items purchased during sales or promotions
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Custom or personalized orders
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Butter Blend products, as they are temperature-sensitive and have a melting point between 89–113°F
At Shea-Mergency Shea Butter Blends, we are deeply committed to delivering safe, effective, and high-quality skincare solutions. Your feedback is valued and helps us continue to serve you better. If you have any questions or concerns regarding this policy, please reach out—we are always happy to help.
Thank you for choosing Shea-Mergency Shea Butter Blends.
We Love the Skin You’re In!
Torkwase “Gigi” Johnson
Founder, Shea-Mergency Shea Butter Blends